AFTER-SALES SERVICE
We are here for you after installation
Naturalis continues to support its customers after the pool has been installed. If you need assistance, technical advice, replacement components or support with a warranty issue, you can find the right solution here.
Warranty
Validate your Naturalis pool warranty or get support with an existing warranty request.
Technical support
Report a fault, technical issue or need for assistance.
Components
Request information about replacing parts or components for your pool.
Technical questions
Get answers to questions about use, operation, maintenance or equipment.
After-sales service is handled in coordination with your point of sale
To ensure faster and more effective support, Naturalis after-sales requests are handled in coordination with the point of sale that supplied your pool.
Frequently Asked Questions About After-Sales Service
Who should I contact if I need assistance?
Requests are handled in coordination with the point of sale that supplied your pool.
What information should I provide?
Whenever possible, please provide the pool model, point of sale, installation date, warranty code and a detailed description of the issue.
Can I submit a support request online?
Yes. The PDF form available on this page allows you to provide the information required for your request to be assessed.